Business Improvement
Public sector managers are working in ever more complex environments, facing the challenges on the one hand of maintaining current services at ever improving levels of quality, while on the other implementing far reaching agendas of change, whether developed locally or resulting from national policies.
Implementing the policies depend on sure-footed application of demanding techniques such as process re-engineering, aiming to improve efficiency and value for money, while improving performance against public service targets.
At the same time the change has to be managed in, often taking account of a huge variety of stakeholders and interests. Increasingly this is further complicated by the need to implement the change in such a way that different bodies can operate effectively and seamlessly together across what may have been historical boundaries established centuries ago.
Dbi’s business improvement practice has nearly quarter of a century’s experience of reform and change in the public sector. Our consultants fundamentally understand the ethos, relationships and processes that define the public sector change environment. They recognise that change must deliver benefits, and that these need to be defined and managed.
Our consulting philosophy is that successful business change depends on success in three key areas: managing the benefits; managing the risks; and managing communications.
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